How can we help you?
Search our knowledge base or browse categories below
Orders & Shipping
Track, change, or cancel your orders
Hardware Support
Setup guides for monitors & chairs
Payments & Billing
Invoices, VAT / NPWP, and Methods
Account & Safety
Security, password, and privacy
Start Renting in 3 Steps
Fast, professional, and zero hassle.
Select Unit
Choose your professional monitor, gear, or ergonomic chair from our catalog.
Verify & Pay
Complete secure payment via Bank Transfer or CC through our automated system.
Fleet Delivery
Our Logistics team arrives at your door with professional setup assistance.
Common Troubleshooting
Delivery Protocol
Our ground fleet is equipped with real-time GPS. In the Help Center, you can immediately sync with your courier if they are on route.
Guaranteed
All hardware is rigorously tested before deployment.
Human Help
Tropic Tech support staff are available Mon-Sun.
Business & Billing
Need a corporate invoice with NPWP / VAT details? Our automated billing system generates these instantly.
- Automated PDF Invoices
- NPWP Incorporation for VAT ID
- Multiple Payment Gateways (IDR/USD)
- Custom Billing Cycles for Teams
Where is my invoice?
Invoices are sent to your registered email immediately after payment confirmation.
Update Company Details?
Go to Dashboard > Settings > Billing Info to add your NIB/NPWP for official invoicing.
Still need help?
Our specialized support team is ready to assist you through several channels.
WhatsApp Support
Immediate response for active orders.
Email Support
For corporate & formal inquiries.
Phone Inquiry
Bali Direct Office WITA.
Can't find what you are looking for? Explore our detailed FAQ Knowledge Base
Refunds & Cancelation Policy
Cancel your subscription anytime. For early returns, we offer credit towards your next rental. Refunds are processed within 3-5 business days for cancelled deployments that haven't left our facility.
Working in Bali: Power & Internet tips
Most Bali villas use Type C/F plugs. We recommend using a stabilizer for high-end monitors. If you experience power surges, our built-in protection in workstations will safeguard your equipment.
Equipment Safety Protocols
Minor wear and tear is covered. Significant damage incurs a standardized replacement fee based on the unit price.
No security deposit required for verified digital nomads with valid KITAS or Social Visas.
In case of theft, a police report must be filed immediately to initiate investigation and support.
Access Support on the Go
Add Tropic Tech to your home screen. Track active deliveries and manage your rental workstation directly from your mobile device.
Need a customized setup?
Contact our villa deployment experts for large groups or long-term corporate workstations in Bali.